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Changes of Address
Help us keep up with you by notifying us of any address changes.
If you’re the customer/account holder
If you’re the account holder and you’d like to have your SDG&E bill mailed somewhere other than your service address:
Call SDG&E at 1-800-411-SDGE (7343), or
Download and submit this form.
Changing the mailing address for someone else
If you’re requesting this service on behalf of a customer or co-applicant, the customer…
Protecting Customer Privacy
At SDG&E we take customer privacy seriously. We are committed to protecting your data. Customer data is never sold and is not shared with our trusted third party businesses who perform services related to SDG&E’s own business purposes without your consent.
Energy Data Request Program
To help interested customers, regulators, local governments and other interested third parties understand how customers of SDG&E use energy, we make certain information available in aggregate. We also provide…
Notice
In lieu of completing the form below, please send an email to [email protected]. We are currently experiencing technical issues with our form system.
Report a Street Light Outage
Help us keep our community safe by reporting street light problems here.
Street light problem information…
SDG&E Self-Service Library
An essential collection of information on common topics ranging from safety in the home, saving money on your bill, and making the most of our My Account service.
Safety
1.80 MB
PDF
Unplanned power outages
Unplanned power outages
2.42 MB
PDF…
How to Spot Scams
You can trust SDG&E staff and our professional affiliates. We constantly stay vigilant to protect our customers from scams, but from time to time, we hear about people, dressed in what appears to be an SDG&E or service uniform, visiting our customers’ businesses and homes. The fake employees tell the customer they need to perform a routine inspection. Then one of the imposters distracts the customer while the other steals any cash and other valuables.
Please note:
During times of uncertainty, scams targeting utility customers increase. For this reason, we urge SDG&E customers to call the company’s Customer Contact Center at 1-800-411-7343, if they are suspicious about any coronavirus-related emails or calls they receive from people claiming to be with the company.
Hours of operation:
Monday - Friday, 7:00 a.m. to…
Making a Claim
Even with our hard work and resources, we can’t always prevent service interruptions—we know they’re life interruptions for our customers.
If you’ve suffered a loss or damage due to service interruption and believe we may be responsible, you can submit a claim. We thoroughly evaluate each claim, though we will not be liable for failure to deliver gas or electric service due to circumstances beyond our reasonable control, such as weather conditions, damage by third parties, or other intervening damage to our facilities.…
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Renew Your Bill Discount or Provide Proof of Eligibility
Please select one of the options below:
Bill Discount Renewal
If you've been asked to renew your bill discount please follow the steps below. If we do not receive your renewal by the date specified in the letter you received, your discount won’t be renewed.
Please use one of the following steps:
Renew online
Call the automated…